Mgt502 Assignment No. 2 solution

MGT502

Assignment -2

Spring 2011

Question No 1: What is the reason that Mr. Saad decided to hire employees with higher Emotional Intelligence (EI)? And how EI particularly helps in better customer service?

Ans.

An article in People Management, Catch em young, discusses how it is easier and more cost effective for companies to find employees who already have highly developed emotional intelligence. Finding new hires that don t need training saves companies thousands of dollars.

This article also discusses how our education system is more focused on teaching materials instead of on teaching better social skills to students. If organizations began to recruit people with high emotional intelligence, doing so could potentially improve working relationships in the workplace. Eventually, some of those recruits with high levels of emotional intelligence will become the leaders in the organization. They will be able to pass their emotional intelligence on to their subordinates. Everything from the environment and culture of the organization would begin to shift if more emotionally intelligent people were placed in high positions within the organization. They could influence the other employees to create new shared assumptions for the organization. Having people with high emotional intelligence in leadership positions can only benefit the organization as a whole. Because they would be able to change the work environment so everyone benefits. Recruiting for emotional intelligence should become an accepted practice in organizations because doing so would help in the development of new leadership within that organization. This would produce happy employees and higher retention rates. Emotional intelligence awareness and action taken in organizations would benefit the company greatly over time. An article in Harvard Management Update notes that Studies indicate that your emotional intelligence or emotional quotient (EQ) accounts for 15% - 45% of Emotional intelligence incorporates all of the communication ideas that students learn about in the program. Many of the skills needed to achieve high levels of emotional intelligence are highlighted in the classes in the Applied Communications program. The knowledge would help students understand how improving such concepts as conflict management, interpersonal communication, multi-cultural communication, and organizational communication could enhance their emotional intelligence.

Incorporating the different topics discussed in class would show students how their education at the University of Denver will increase their advancement opportunities.

Question 2:

In your opinion, how emotions and moods of these employees affect other job related factors?

ANS.

Mood and emotions form the affective element of job satisfaction. (Weiss and Cropanzano, 1996). Moods tend to be longer lasting but often weaker states of uncertain origin, while emotions are often more intense, short-lived and have a clear object or cause. There is some evidence in the literature that moods are related to overall job satisfaction. Positive and negative emotions were also found to be significantly related to overall job satisfaction Frequency of experiencing net positive emotion will be a better predictor of overall job satisfaction than will intensity of positive emotion when it is experienced.

Emotion work (or emotion management) refers to various efforts to manage emotional states and displays. Emotion management includes all of the conscious and unconscious efforts to increase, maintain, or decrease one or more components of an emotion. Although early studies of the consequences of emotional work emphasized its harmful effects on workers, studies of workers in a variety of occupations suggest that the consequences of emotional work are not uniformly negative.

It was found that suppression of unpleasant emotions decreases job satisfaction and the amplification of pleasant emotions increases job satisfaction. The understanding of how emotion regulation relates to job satisfaction concerns two models:

1. Emotional dissonance. Emotional dissonance is a state of discrepancy between public displays of emotions and internal experiences of emotions, that often follows the process of emotion.

2. Social interaction model. Taking the social interaction perspective, workers emotion regulation might beget responses from others during interpersonal encounters that subsequently impact their own job satisfaction. For example: The accumulation of favorable responses to displays of pleasant emotions might positively affect job satisfaction. Performance of emotional labor that produces desired outcomes could increase job satisfaction.

MGT603 GDB 02 Open

Total Marks	20
Starting Date	Wednesday, May 25, 2011
Closing Date	Friday, May 27, 2011
Status	Open
Question/Description	Alternative strategies that an enterprise could pursue can be categorized into thirteen actions. Many national and multinational companies are currently implementing many of these strategies to make their business profitable. Below are the four companies which are trying to implement four of these alternative strategies. You are required to point out ONLY the NAME of strategy of these companies. Example Strategy 1 Ahmad Fabrics opening its own chain of retail fabric outlets. ? 2 GloAim Technologies spend more than one million in launching its various new advertising campaigns in order to boost up its sales in the field of software industry. ? 3 Sajid enterprises dealing with baby garments in Lahore and now introduced these baby garments in Islamabad and Karachi as well. ? 4 Unilever soap manufacturers developed a new mouth washing soap especially for child skin protection. ? NOTE: You are advised NOT to put the whole table in solution rather only point out the appropriate strategy against each company in numeric or bulleted form. Don’t forget to write the company name.

Long Questions MGT111

1. Describe the main points of the experiment performed by Elton Mayo at Hawthorne Plant of Illinois and analyze its findings and interpret its effects on the employee’s performance.

2. Briefly explain the main features of Classical School of Thought in your own simple words.

3. Why plan is necessary for organizations

4. Benefits of democracy

5. Benefits of open system?

6. What steps should manager take for appraisal decision?

7. Commonalities between human relation and behavioral system?

8. For the purpose of understanding organizational political behavior, Farrell and Peterson proposed a three- dimensional typology. Explain the dimensions.

9. Douglas Macgregor presented a theory called “Theory X and Theory Y”. What are the positive assumptions of that theory about human behavior?

10. F.W. Taylor is called the ‘Father of Scientific Management’. The Shoveling Experiment’ was his famous experiment. What were the outcomes of his experiment?

11. What are the main functions of Planning Commission?

12. Job analysis is an early step in the recruitment process. Explain the different components of job analysis.

13. What is the structure of Ministry? Explain it with an example.

MGT211

1. What is a business plan? Discuss the purpose and significance of a business plan.

2. What Maslow’s hierarchy is of needs model? What are management implications of

3. Maslow’s Hierarchy needs theory?

4. Discuss some of the concerns an entrepreneur may have when starting a new business.

5. Discuss and give examples of what you believe is the most common form of business ownership in your hometown.

6. Distinguish between management and leadership. Do you think a person could be an effective manager but an ineffective leader?

7. Describe the tasks involved in developing a human resource plan.

MGT503

1. How a manager can make his forecasting technique more effective? Discuss in detail.

2. To be successful in 21st century companies must take advantage of the new information technology, globalization and entrepreneurship”. How advances in these concepts positively effect a business?

3. A manager is working in a telecom company, what legal-political and economic factors he needs to be aware of, in managing globally?

4. How the E - commerce is different from E - business?

5. In the study of management, what are the four major approaches that make an important contribution to overall understanding of management?

6. Ali works in a manufacturing industry. How TQM will affect his job.

7. List down the key skills which manager needs to perform his duties and activities.

8. Describe in detail the Hawthorne studies and their contribution to management practices.

9. “To be successful in 21st century companies must take advantage of the new information technology, globalization and entrepreneurship”. How advances in these concepts positively effect a business?

10. How a manager can make his forecasting technique more effective? Discuss in detail.

11. Describe Porter’s Model and explain how a manager would use it to develop a strategy to achieve competitive advantage.

12. Ali is working as the head of tea unit of a multinational organization. Expenses of tea unit are increasing day by day. He is much worried. He decided to call a meeting and ask for some suggestions to reduce expenses from his subordinates. Different subordinate’s

1. JOIN

NOW suggest for the downsizing of research department as it was not working efficiently. Ali still wants to think over this suggestion. What steps he should take to make a rational decision?

13. Explain the possible risks associated with Budgeting.

14. Identify the major elements of mega environment which effect an organization.

15. Why organizational management favors group-decision making over decisions by individuals?

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THE END

MGT502 Assignment # 1 Idea Solution

MGT502 Assignment # 1

Idea Solution

Seekers

Mr. Usman wishes to buy a new and expensive cellular phone. He searches internet, and consults with his friends and relatives to get some information about the latest models in the market. After one week, he decides to purchase Apple iPhone. While at the store, the salesman explains and proves that he can buy much better phone within the same budget if he goes for Black Berry Torch. Black Berry Torch gives better value for money with respect to performance, design, advance features and warranties. Relying on the available information, Mr. Usman finally decides to buy Apple iPhone.

In the light of above scenario answer the following questions.

Q.1: Identify and explain the decision making model being applied by Mr. Usman for the purchase of a new mobile. (10)

Rational Decision-Making

Model

“A decision-making model that describes how individuals should behave in order to maximize some outcomes”

Steps in the Rational Decision-

Making Model

1. Define the problem.

2. Identify the decision criteria.

3. Allocate weights to the criteria.

4. Develop the alternatives.

5. Evaluate the alternatives.

6. Select the best alternative.

The optimizing decision maker is rational. He or she makes consistent, value-maximizing choices within specified constraints.

The Rational Model

Step 1: Defining the problem

• A problem is a discrepancy between an existing and a desired state of affairs.

Many poor decisions can be traced to the decision maker overlooking a problem or defining the wrong problem.

Step 2: Identify the decision criteria important to solving the problem.

• The decision maker determines what is relevant in making the decision. Any factors not identified in this step are considered irrelevant to the decision maker.

• This brings in the decision maker’s interests, values, and similar personal preferences

Step 3: Weight the previously identified criteria in order to give them the correct priority in the decision.

Step 4: Generate possible alternatives that could succeed in resolving the problem.

Step 5: Rating each alternative on each criterion.

• Critically analyze and evaluate each alternative

• The strengths and weaknesses of each alternative become evident as they are compared with the criteria and weights established in the second and third steps.

Step 6: The final step is to compute the optimal decision:

• Evaluating each alternative against the weighted criteria and selecting the alternative with the highest total score.

Q.2: In your opinion, what other decision making models can be applied by Mr. Usman for such purpose?(10)

Intuitive Decision-Making

“An unconscious process created out of distilled experience”

1. Intuitive decision-making has recently come out of the closet and into some respectability.

2. What is intuitive decision making?

• It is an unconscious process created out of distilled experience. It operates in complement with rational analysis.

• Some consider it a form of extrasensory power or sixth sense.

• Some believe it is a personality trait that a limited number of people are born with.

3. Research on chess playing provides an excellent example of how intuition works.

• The expert’s experience allows him or her to recognize the pattern in a situation and draw upon previously learned information associated with that pattern to quickly arrive at a decision choice.

• The result is that the intuitive decision maker can decide rapidly with what appears to be very limited information.

• Eight conditions when people are most likely to use intuitive decision making:

1. when a high level of uncertainty exists
2. when there is little precedent to draw on
3. when variables are less scientifically predictable
4. when “facts” are limited
5. when facts do not clearly point the way to go
6. when analytical data are of little use
7. when there are several plausible alternative solutions to choose from, with good arguments for each
8. when time is limited, and there is pressure to come up with the right decision

• Although intuitive decision making has gained in respectability, don’t expect people— especially in North America, Great Britain, and other cultures where rational analysis is the approved way of making decisions—to acknowledge they are using it. Rational analysis is considered more socially desirable in these cultures.

MGT503 GDB IDEA SOLUTON

Question

There are certain aspects of decisions like the ‘management level’ at which the decision is taken, the ‘situation’ faced to take decision and the ‘type of decision’ etc.

Following are four different cases/ examples of decisions. You are required to identify Type of Decision (programmed or non-programmed), Management Level (upper, middle or lower), and the Situation (certainty, uncertainty or risk) for each case.

Situation

1 Apple computer Incorporation has successfully launched Macintosh computers in all over world. Now apple is going to launch Clutches Laptop in market.

Type of Decision

Programmed

Management level

Top

Situation

Uncertainty

Situation

2 Lathe (machine tool) operators have specifications and rules that tell them whether the part they made is acceptable, discarded or should be reworked.

Type of

Decision

Programmed

Management level

Lower

Situation

Uncertainty

Situation

3 Wal-Mart has different retail stores in USA, UK, China and France. They are going to open their chain of retail stores in Pakistan, too; but know a little about the country’s cultural, laws and order, economic, and political conditions.

Type of Decision

Non-programmed

Management level

Top

Situation

Risky

Situation

4 A multinational company is going to restructure its standard ERP (Enterprise Resource Planning) system in order to facilitate flow of information between all business functions and outside boundaries of organization

Type of Decision

Programmed

Management level

Middle

Situation

Certainty

Mgt603 Idea Solution

A)You are required to develop a Mission Statement for your company

that must include the following nine components:

Following Mission Statement of Khaalis Food limited company is contain nine

elements

Khaalis food mission is to make, distribute and sell the finest quality all natural ice cream

and related products in a wide variety of innovative flavors made from Vermont dairy

products. To operate the company on a sound financial basis of profitable growth,

increasing value for our shareholders, and creating career opportunities and financial

rewards for our employees. To operate the Company in a way that actively recognizes the

central role that business plays in the structure of society by initiating innovative ways

that actively recognizes the central role that business plays in the structure of society by

initiating innovative ways to improve the quality of life of a broad community local,

national and international.

B) Explain whether the Mission Statement supports ‘Customer Orientation’ or not.

Give reasons to justify your answer?

In my point of view Mission statement supports customer orientation.

Now business are not run for the sake of money and short term financial benefits

only but for a long time sustainable growth and development. Now the only focus of all

business missions is CUSTOMER and Customer Satisfaction

.

It is the customer who determines what a business is. It is the customer alone

whose willingness to pay for a good or service converts economic resources into wealth

and things into goods.

A good mission statement reflects the anticipations of customers. Rather than

developing a product and then trying to find a market, the operating philosophy of

organization should be to identify customer’s need and then provide a product or service

to fulfill those needs.

Explain whether the Mission Statement supports ‘Customer Orientation’ or not. Give

reasons to justify your answer.

In my point of view Mission statement supports customer orientation.

A good mission statement reflects the anticipations of customers. Rather than developing

a product and then trying to find a market, the operating philosophy of organization

should be to identify customer’s need and then provide a product or service to fulfill

those needs.

MGT613 GDB 01 Idea Solution

Formula: Ft=Ft – 1 + a (At – 1 – Ft – 1)

Ft= Forecast value for the coming time period

Ft – 1= Forecast value in 1 past time period.

At – 1 = Actual occurrence in the 1 past time period

Week	Demand	0.1	Calculations
1	860	860	=860 + .10 (0) =860
2	730	860	=860 + .10 (860-860) =860 + .10 (0) =860
3	690	847	=860 + .10 (730-860) =860 + .10 (-130) =860 -13 =847
4	610	831.3	=847 + .10 (690-847) =847 + .10 (-157) =847 -15.7 =831.3
5		809.17	=831.3+ .10 (610-831.3) =831.3+ .10 (-221.3) =831.3 – 22.13 =809.17

MGT211 Assignment 2 Idea solution

mgt611 GDB Idea solution

Scenario…………

There is a company named; JJ & Co registered under company’s ordinance 1984. Its memorandum of association asserts absolute compliance with all the clauses & sections of company’s ordinance 1984. In some instances; for the sake of profitability and smooth functioning of company’s affaires; Management takes decisions totally by passing the memorandum of association.



Question No. 1

Can it be concluded that company is legal?

Question No. 2

Can court of law wind up the business of JJ & company?




A company can alter its memorandum

1-To carry on its business more economically or more efficiently or

2- to attain its main perpose by new or improved means; or

3- to enlarge or change the local area of its operations;

4-to carry on some business,not being a business specified in its memorandum

5-to sale or dispose or the whole or any part of the undertaking of the company

So according to these allowed alteration scheme described above which is part of company’s ordinance 1984 if management of company named JJ&CO takes decisions remaining in the limits of these features. Than

Qno1

Solution: So according to these allowed alteration scheme described above which is part of company’s ordinance 1984 if management of company named JJ&CO takes decisions remaining in the limits of these features.

Conclusion :

yes it is legal

Qno2

Solution: No court of Law will never wind up the business of JJ & Company’s

But if company takes some illegal way to make profit crossing the limits described above than court of law will take serious steps to give punishment like fine or suspending of thoses employees or top managers who ll b involved in this.
Solution # 2 :-

Type of Conflict:-
In this situation competitive conflict (win-lose) will arise as staff demands more bonuses after they claim increase in the sales and management is not prepared to announce more bonuses.
Afteraffects:
A competitive process will most likely have the following effects on the parties:
Communication is obstructed as the conflicting parties try to gain advantage by misleading each other through false promises and misinformation. Communication is ultimately reduced as the parties realize they cannot trust one another's communications as honest and informative.

"Obstructiveness and lack of helpfulness lead to mutual negative attitudes and suspicion of one another's intentions. One's perceptions of the other tend to focus on the person's negative qualities and ignore the positives."
The parties are unable to effectively divide their work and end up duplicating efforts. When they do divide it, they continuously feel the need to check each other's work.

Ongoing disagreement and critical rejection of ideas reduces participants' self-confidence as well as confidence in the other parties.

The conflicting parties seek to increase their own power and therefore see any increase in the other side's power as a threat.

The competitive process fosters the notion that the solution of the conflict can only be imposed by one side on the other. This orientation also encourages the use of coercive tactics such as psychological or physical threats and/or violence. This process tends to expand the range of contested issues and turns the conflict into a power struggle, with each side seeking to win outright. This sort of escalation raises the motivational significance of the conflict for the participants and makes them more likely to accept a mutual disaster rather than a partial defeat or compromise.

MGT613 GDB01 Open

Total Marks	20
Starting Date	Tuesday, April 26, 2011
Closing Date	Friday, April 29, 2011
Status	Open
Question/Description	Question: Given the weekly demand data, what are the exponential smoothing forecasts for periods 2-05 using a=0.10? Week Demand 0.1 1 860 2 730 3 690 4 610 5 Note: Calculation along with the formula is required for each period's forecast. Students who give answers without calculation will be given low marks/no marks.