MGMT628/HRM628 GDB 2 Idea Solution

LEADING AND MANAGING CHANGE

Introduction:
“Lay-off” is one of the most intricate ways an organization deals with financial, political and/or structural changes. The management has to face resistance, low quality work, concerned employees, rumors, employee dissatisfaction and, the most serious of all, loss of skilled workers. Following are some statements of troubled employees that management generally comes across:
1. “Top management thinks they can run the company alone. We keep asking them the reason of laying-off such talented people, who were once considered the threshold of the organization. All they provide us is with diplomatic and politically correct statements. Some people are saying they want to kick us out and hire their own family and friends, others are saying the company is closing down. We don’t understand the reason and we don’t know what will happen in the future.”
2. “We should have at least been consulted. We have given a large part of our lives to this company and we deserve to be a part of every decision that involves us and our future. The company’s values have been high-level employee participation and time and again our management has also empowered us to make decisions; they should have at least kept that spirit alive.”
3. “My manager never listened to me in the first place. I came to her office one day to confront her on the decision and she gave me 100 reasons why I was wrong and she was right. We are dedicated and experienced people and we know this business more than our management. The least they can do is listen to us and respect our opinion.” Address

Question:
Consider yourself an OD Practitioner and analyze these three statements depicting resistance to change. Identify which strategy you would use to deal with each situation.

Ans:
For 1st situation strategy is Communication
For 2nd situation strategy is Participation and Involvement
For 3rd situation strategy is Empathy and Support

Mgmt625 GDB idea Solution

Pakistan Railway, one of the largest institutions of Pakistan is providing the transportation services all over the country. But with the passage of time it has lost its credibility and is now at the verge of closure or dismemberment.

Greiner Model of organizational evolution & revolution proposed following dimensions of organizational development that is; age of organization, size of organization, stages of evolution, and stages of revolution.

In your opinion, which dimension of Greiner Model was ignored by Pakistan Railway that hindered its development? Justify your choice within two lines.

Solution:

Stage of revolution is ignored by Pakistan Railway.

unstable times leading to severe disturbance of management perform – means revolution or period of revolution.

Many organizations fail during such a crisis – unable to abandon past practices have to wind-up or compromise to lower levels of growth.

In case of Pakistan railway could not overcome solving problem. And the decisions were made to solve the problem but these decision have become major problem for it.

Mgmt625 Assignment Solution HRM625

Solution MGMT625 - Change Management

Pakistan Railway, one of the largest institutions of Pakistan is providing the transportation services all over the country. But with the passage of time it has lost its credibility and is now at the verge of closure or dismemberment.

Greiner Model of organizational evolution & revolution proposed following dimensions of organizational development that is; age of organization, size of organization, stages of evolution, and stages of revolution.

In your opinion, which dimension of Greiner Model was ignored by Pakistan Railway that hindered its development? Justify your choice within two lines.

Solution:

Stage of revolution is ignored by Pakistan Railway.

Turbulent times leading to severe upheaval of management practices – means revolution or period of revolution.

Many organizations fail during such a crisis – unable to abandon past practices have to wind-up or compromise to lower levels of growth.

The critical task for management in each revolutionary period is to find a new set of organization.

Interestingly, the new practices sow their own seeds of decay and lead to another revolution. Therefore management sees something a solution in one time period becomes a major problem later.

Mgmt630 HRM630 Assignment No. 1 solution

The Assignment:

ABC Corporation is an Information Technology based company in Pakistan who has undertaken many successful projects. Realizing the importance of knowledge management, ABC Corporation formally decided to manage and utilize knowledge effectively. Discuss and explain any three drivers that compel the organization for effective knowledge management.”

Answer/solution:

There are many solutions for Knowledge Management (KM) ranging from a simple to sophisticated system that can help develop and manage the entire knowledge capital. Hence, it is important to embrace effective KM solution by focusing on identifying all the pain points of an organization. We should be aware of what we know, what we need to know, why we need to know, how we can gain knowledge and what are its value to our organizations.

KM/Business Processes

This is about the KM processes we follow in our business functions.

* Every business has many business functions such as strategy, planning, research, development, marketing, service, administration, training and so on.

* Each of these business functions involves extensive knowledge. There is always room for improvements, need for creativity and need for learning. Every function can be better and different when it is systematically approached.

* Managing the knowledge and needs involves various stages (knowledge life-cycle) from strategy to measuring its value. Lack of linkage between our actions and business needs drains our energy and makes our effort a futile exercise.

* Addressing the KM processes through best practices and knowledge life cycle in a systematic and innovative manner helps to meet the business challenges.

* KM is not about Business Process Re-engineering (BPR) but it is about identifying the knowledge activities in each of the business processes.

Knowledge Communities

It covers collaborative culture, community practices, collaborative learning and the people side of KM. * Human capital forms the core part of business processes. Everyone is involved in learning and development.

* Knowledge is becoming increasingly complex but the time available to develop, manage and utilize the knowledge is becoming shorter and shorter.

* These increasing complexities drive people to work in team and in harmony not only for execution but also for learning and thinking. Developing personal mastery and team mastery will take us towards our goal.

* Everyone has the capability to dream, learn, execute and communicate but connecting what we learn with other's learning is a challenge. It is essential to make everyone to perform at their optimum level.

* Whenever a team is involved in any of these processes, a common platform or a consistent model is needed to minimize chaos and maximize result. People can be part of the system unconsciously.

Core-Competency

To achieve core-competency is the collective capability, true intellect or unique talent of an organization developed over a period. It is an integral part of an organization.

* Core-competency is nothing but a combination of team capacity and collective intangible assets driven by a system that includes people, people and products (technology).

* It is the combination of people, knowledge and processes. It can also be called as "7th sense" or "organization's knowledge base in action". Knowledge is ultimately delivered in the form of products, contents and services.

* Developing core-competency takes time. Working as "one team" and building core-competency makes organization unbeatable.

* Proper understanding and implementation of KM is essential for this development.

* Core-competency should be in the subconscious mind of the organizations to ensure that the people naturally perform and embrace a common model to reach the common target without difficulties.

Mgmt611 HRM611 Assignment No. 1

Semester “Spring 2011”

“Human Relations(MGMT611)”

Assignment No.1 Marks: 15

“Motivation”

Suppose you are appointed as a management trainee in a multinational organization. Every one in the organization has its own motives or needs to satisfy themselves. Would you rather work for a manager high in need for achievement, need for affiliation, or need of power?

Why? What are the advantages and disadvantages of each?

6+9 (3+3+3) =15