Semester “Spring 2011”
“Communication Skills”
Communication as a creator/intensifier of problem
Part # 1 (Answer)
I give the example of a sales process for a built-to-order product or service. Here, a sales person interacts with the customer initially to understand the requirements, and then hands-off the specifications to production. The errors resulting in such a situation is due to the need to transfer complex information between the sales person and production.We resort to violence and other misbehaviors because our needs are not getting met and we don’t know how to communicate effectively enough to get them met. Good communication takes time and it takes your full attention. Both individuals and communities have to really want to connect with each other and to understand what they are feeling and needing. Communication as a cure of problem
Part # 2 (Answer)
Communication solves all problems
Communication is not a cure-all for the problems we experience. If we are properly skilled in communication, it can be a highly effective medium for the resolution of problems or conflicts. Unfortunately, many of us have failed to acquire sufficient skill in this regard. To assume we can eliminate problems effectively simply by being open and candid communicators, therefore, may be a mistake because communication has the potential for creating or intensifying problems, as well as the potential for eliminating problems. Better communication would not solve all the cases in criminal court, but if people learned to communicate with more awareness and with compassion for others, there would be a reduction in the cases that end up in court. There is a feeling of satisfaction when my clients in the court system get a glimpse of this type of communication and can get an idea of its effectiveness
No comments:
Post a Comment