IT430 GDB No. 1 solution

Graded discussion board
Dated: Jan 25, 11

Dear students,

A Graded Discussion Board for 'E-Commerce (IT430)' will be opened on Monday 31 January, 2011and it will be closed on Tuesday 01 February, 2011.

Discussion Topic

From consumers' point of view trust and satisfaction are two most important aspects of E-Commerce. In your opinion, which factors can be more critical to the internet consumer regarding trust on an E-Commerce portal?


Read the instructions carefully before sending your comments:


1. GDB will have weight-age of 5% of your total subject marks.
2. Your discussion must be based on logical facts.
3. You should post your comments on the Graded Discussion Board & not on the Regular MDB. Both will run parallel to each other during the time specified above.
4. Your comments should be relevant to the topic i.e. clear and concise (Maximum 5-8 lines answer).
5. Books, websites and other reading material may be consulted before posting your comments. (Do not copy the material as it is.)
6. No extra time will be given for discussion.
7. You cannot participate in the discussion after the due date or through e-mail.

SOLUTION:

As from the question we can see that two things are asked from us as E-commerce analyst that which one is most important priority vise. It is understood that if a internet consumer is going to purchase he/she first trust on the site after that the internet consumer will get the product and will be satisfied that this product is working fine for him/her. So most important is the trust. To get trust most of the sites use SSL certificate for security which helps and shows the credibility of the site its secure for the online payment. One more thing which is the VeriSign authentication services. So trust is more important as compare to satisfaction.