Eng301 Assignment No. 4 solution

Assignment 4 (Fall 2010)

Business Communication-ENG301

Total Marks: 15

Objective:
To assess the students’ ability of report writing and knowledge of business communication.


Instructions:
No assignment will be accepted via e-mail after the due date.
Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.


Q1. Suppose you are head of procurement department of a fertilizers factory. Write a model report to the general manager and give your suggestions how you will handle the recent gas load shedding problem of your fertilizer’s factory. (9)


Q2. Choose the appropriate answer from the given options. (6)


Surveys of employers consistently show that ________ are the top most expected competencies like team work, critical thinking, and analytical reasoning to ensure effective job placement, performance, career advancement, and organizational success.
· Communication skills
· Written skills
· Oral skills
· None of the above


A brief account of one's professional experience and qualifications, often submitted with an employment application is called ________.
· Biodata
· Resume
· Biography
· Autobiography


The interview characterized by pointed and unnerving questions, deliberate interruptions, abrupt or even hostile reactions are designed to unsettle the candidate in order to see how well a candidate handle stressful situations at work place is known as _______.
· Open-ended interview
Situational interview
Structured interview
Stress interview


An ____________ letter is a contract of selling and purchasing or services. Orders are considered one of the simplest types of direct request. While placing an order, you need not excite your reader’s interest; just state your needs clearly and directly.
Acknowledgement letter
Adjustment letter
Order letter
Approval letter


5. The purpose of ________ is to get the money owed and maintain goodwill therefore, it should be persuasive rather than forceful, firm rather than demanding, fair and tactful to achieve better results, and you-oriented; courteous, considerate, and concerned about the customer’s best interest.
· Collection letter
· Claim letter
· Credit letter
· Inquiry letter


6. A promise of future payment in cash given in exchange for goods or service is called _____.It is the instrument which enables manufactures, producers, retailers and consumers to obtain goods at a time when they can be used or sold even if ready cash is not available.
· Adjustment letter
· Credit letter
· Transmittal letter
· Collection letter
..............
Solution:


1. Surveys of employers consistently show that ________ are the top most expected competencies like team work, critical thinking, and analytical reasoning to ensure effective job placement, performance, career advancement, and organizational success.
• Communication skills (correct)
• Written skills
• Oral skills
• None of the above

2. A brief account of one's professional experience and qualifications, often submitted with an employment application is called ________.
• Biodata
• Resume (correct) PAGE 150
• Biography
• Autobiography

3. The interview characterized by pointed and unnerving questions, deliberate interruptions, abrupt or even hostile reactions are designed to unsettle the candidate in order to see how well a candidate handle stressful situations at work place is known as _______.
• Open-ended interview
• Situational interview
• Structured interview
• Stress interview (correct) PAGE 168

4. An ____________ letter is a contract of selling and purchasing or services. Orders are considered one of the simplest types of direct request. While placing an order, you need not excite your reader’s interest; just state your needs clearly and directly.
• Acknowledgement letter
• Adjustment letter
• Order letter (correct) PAGE 82
• Approval letter

5. The purpose of ________ is to get the money owed and maintain goodwill therefore, it should be persuasive rather than forceful, firm rather than demanding, fair and tactful to achieve better results, and you-oriented; courteous, considerate, and concerned about the customer’s best interest.
• Collection letter (correct) PAGE 100
• Claim letter
• Credit letter
• Inquiry letter

6. A promise of future payment in cash given in exchange for goods or service is called _____.It is the instrument which enables manufactures, producers, retailers and consumers to obtain goods at a time when they can be used or sold even if ready cash is not available.
• Adjustment letter
• Credit letter (correct) PAGE 96
• Transmittal letter
• Collection letter