ENG301(Business Communication) - Assignment 3 (Fall 2010)

Business Communication-ENG301 Total Marks: 15



Objective
To assess the students' ability to write business messages.

Instructions:

No assignment will be accepted via e-mail after the due date.

Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.

Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)

Q2. Complete the following statements with the correct answers related to Business Communication. (5)

1. ----------- is the reply to a claim letter.

2. Letters written to persuade the people for purchasing your product are called -----.

3. -------- is a special committee which is assigned the duty to resolve a specific problem.

4. A sales letter begins with --------------.

5. ------------ of an organization is followed in order to write a ------------.


;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;



Example
"Your company logo here"


Thursday, December 30, 2010

Dear Customer,

Please note that on your account, there are one or more invoices currently past the 30-day due date from the date of service. These invoices are itemized below for your convenience. Please remit the past due balance of $ 0,000.00 as soon as you are able, or contact our office if you have any questions regarding these. Please keep in mind that all invoices on your account carry 30-day terms unless otherwise specified.

Invoice Number Service Date Amount Due Total

87561 04/25/2005 $ 1,393.07

87591 04/27/2005 $ 170.84 $1,563.91


We appreciate your efforts in bringing the account current.

Your business is very important to us!

Thank you,


Name

Title, company name

Eng101 Assignment 01 Idea Solution

Q1: Read the following passage and answer the questions given at the end.

“Getting a New Job”

Anna is a senior in college. She is in search of a job. She lives in New York City. Life there can be very difficult. It is expensive. Her parents are going to stop giving her money after college. This morning, she read in the paper about a job downtown. The job sounded interesting and offered good pay. She decided to get information about applying to the job.

“I want to apply for this job I read about in the paper. What do I need to do?” asked Anna. “You will need to fill out the application. Then, you will need to prepare a resume,” said Anna’s college counselor. “Do I need a cover letter?” asked Anna. “Yes, you should include that in your application as well,” replied the counselor.

Anna filled out the application. Then she typed a resume. Her roommate was kind enough to edit it for her. She then typed her cover letter. When it was finished, she mailed her application. In a week she received a phone call.

“Anna, this is Mr. Smith. I am calling in reference to your application. We would like to invite you for an interview,” said Mr. Smith. “Oh that is great. I can come any time this week,” replied Anna. “How about tomorrow morning at ten?” asked Mr. Smith. “That is perfect. See you then,” said Anna.

The next day Anna had her interview. It was successful. Mr. Smith called her the next day and offered her a job.

Questions:

1. Why is living in New York City difficult for Anna?

Answer: Life can be very difficult for her, first it is very expensive to live there and

second her parents going to stop giving her money after college.

2. What does Ann Nora need in order to apply for the job?

Answer: She was needed to fill the application. Then she needed to resume and she also needed her cover letter.

3. How does Anna find out about the available job?

Answer: She read the ad about the job in downtown from the news paper.

4. Infer the meaning of “roommate” with reference to the given context

Answer: A roommate is a person who shares a living facility such as an apartment or dormitory. He/she also provide his/her services to his/her roommate.

5. What is the result of Anna’s interview?

Answer: It was successful, and Mr. Smith called her next day and offered her a job.

Q2: Fill in the blanks with appropriate words keeping in mind the lectures you have studied. [Lectures 11-18]

1- Forming the sounds of each word even though you may not say them aloud is called vocalization.

2- The discovering of ideas in writing that is not stated directly is called making inferences.

3- A fact is a statement that can be proved true through objective evidence.

4- The purpose of a table is to give the reader numerical information at a glance.

5- A good argument is one in which you make a point and then provide support i.e. persuasive and logical evidence, to back it up.

Eng101 Assignment No. 1

Assignment No. 1(Fall 2010)

English Comprehension (ENG101)

Total Marks: 15
Lectures: 11-18
Due Date Nov 22, 2010

Objective:

To asses students' ability to understand a given text

Instructions:
1. No assignment will be accepted via e-mail after the due date.
2. Plagiarism will not be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.


Q1: Read the following passage and answer the questions given at the end. 10
[2*5=10]
"Getting a New Job"
Anna is a senior in college. She is in search of a job. She lives in New York City.
Life there can be very difficult. It is expensive. Her parents are going to stop giving her money after college. This morning, she read in the paper about a job downtown. The job sounded interesting and offered good pay. She decided to get information about applying to the job.
"I want to apply for this job I read about in the paper. What do I need to do?" asked Anna. "You will need to fill out the application. Then, you will need to prepare a resume," said Anna's college counselor. "Do I need a cover letter?" asked Anna. "Yes, you should include that in your application as well," replied the counselor.
Anna filled out the application. Then she typed a resume. Her roommate was kind enough to edit it for her. She then typed her cover letter. When it was finished, she mailed her application. In a week she received a phone call.
"Anna, this is Mr. Smith. I am calling in reference to your application. We would like to invite you for an interview," said Mr. Smith. "Oh that is great. I can come any time this week," replied Anna. "How about tomorrow morning at ten?" asked Mr. Smith. "That is perfect. See you then," said Anna.
The next day Anna had her interview. It was successful. Mr. Smith called her the next day and offered her a job.

Questions:
1. Why is living in New York City difficult for Anna?
2. What does Ann Nora need in order to apply for the job?
3. How does Anna find out about the available job?
4. Infer the meaning of "roommate" with reference to the given context
5. What is the result of Anna's interview?

Q2: Fill in the blanks with appropriate words keeping in mind the lectures you have studied. [Lectures 11-18] 5
1- Forming the sounds of each word even though you may not say them aloud is called……
2- The discovering of ideas in writing that is not stated directly is called…….
3- A……….is a statement that can be proved true through objective evidence.
4- The purpose of a………. is to give the reader numerical information at a glance.
5- A ……… is one in which you make a point and then provide support i.e. persuasive and logical evidence, to back it up.

Eng201 Assignment No. 2 Solution-2

Business and Technical English (ENG201)

Fall 2010

Assignment # 2

Question No.1 (10)

Your Company wants to serve as trustee for the project of Social Welfare Foundation, which is working for poor and destitute. Write a letter of inquiry to the head of the foundation and ask about funding, benefits, desired results and facilities being offered to the people.

Virtual University *****
Rizwan Plaza, Blue Area
Islamabad

November, 12, 2010

Mr.Ahmed, Executive Director
Social Welfare Foundation
Islamabad

Dear Mr.Ahmed,

My company has been on the sidelines observing your organization for quite some time now, and would like to inform you that you people are doing a remarkable job at helping the poor and destitute.

Due to your continuous progress my company has decided to invest in your organization as a trustee. My offer includes funding opportunities that can help your organization implement your desired action plan. My company also tends to offer innovative ideas for your organization to further prosper. Whether you would be interested in receiving a proposal from my company, I want to assure you that my company supports the nurturing of the poor and destitute. My company proposes to offer a good amount of funds in order to help solve your monetary issues. We here at Virtual University ***** strongly believe in reducing poverty that is by collaborating with your organization.

Apart from that my company also offers building residential areas with flawless sanitation for those of whom which cannot afford a proper shelter. Apart from that my company also plans on setting aside a good amount of fortune to be invested in providing educational facilities for the poor. I personally feel that our strategic planning has the
absolute potential to transform the lives of many who are being offered shelter within your organization.

Looking at the impressive nature of your organization I would like to inquire about your business dealings within the organization. That is I would like to know how you people at the Social Welfare tend to spend your funding benefits. Apart from that I would also like to know what the facilities are being offered by your organization to the poor. And how do the people benefit from your organization?

As for on my company's part I would like if you could just pencil out a rough picture of what does your organization expects from its trustee's. What are your desired results on our behalf?

At the end I would really appreciate it if you would agree to collaborate with us, I'm sure each of us will be able to help each other out respectively. Looking forward to hearing from you.

Thank you,
Sincerely,
Executive Director.

Question No.2 (5)
Correct organization of a business message is important for both the audience and the communicator? Explain.

Good organization of a business message means that the subject and the purpose of that particular message is made clear. The purpose of good organization is to basically help you audience comprehend exactly what you are trying to communicate.

The most common mistakes that companies tend to make are that they tend to ramble on in their message that is they tend to waste valuable customer time, Resulting in the customer feeling disinterested in the message. Apart from that other common mistakes of unorganized business messages are the mixing up of ideas and skipping out on necessary information. But good organization of a business message can lead to saving time and cutting down on workload. Not only has that it further helped the communicator to delegate with ease. The correct compilation of business messages also tends to increase reader understanding that is it makes the reader more receptive to the message. Lastly it helps save the customers time, which results in praise for the communicator.

Therefore good organization of a business message is not only important for the audience but also the communicator. Since both ways it benefits the organization

Eng201 Assignment Solution

Solution:

Q1: Letter of Inquiry/Intent

Some foundations/corporations prefer a letter of inquiry to determine whether the applicant falls within the foundation's guidelines. In this case, an inquiry letter used instead of a cover letter and proposal. It is very succinct, and attachments are not included. If the funder determines the organization and project fit within it's scope, the organization will be directed to submit a complete proposal. If not, a decline letter is usually issued at that time. A letter of inquiry should meet the following criteria:

Includes funder's name, title, and address Is directed at the individual responsible for the funding program Provides a brief overview of the organization and its purpose Includes the reason for the funding request Includes the amount requested (if required by funder) Describes the need the project intends to meet (including target population, statistics, example)

Provides a brief description of the project

Lists other prospective funders for the project

Includes thank you and next step to be taken

Does not exceed two pages (one page is recommended)

Includes name and phone number of contact at the organization

Is signed by the person who can speak with authority on behalf of the organization

Q2: Common organization mistakes

1. Taking too long to get to the Point

2. Including irrelevant material

3. Organize Your Ideas

4. Getting ideas mixed up

5. Leaving out necessary information

Why Good Organization is Important

1. Saves Time and Work

2. Helps you delegate

3. Increases reader understanding

4. Makes reader more receptive to message

5. Saves readers time

Q2: please refer handouts, lecture 13 and 14. Pages 50 - 60

Eng201 Assignment # 2 Announced

Assignment # 2

Total Marks: 16

Due Date: November 15, 2010

Objective:

To assess students’ understanding of the course and to prepare them for practical application of communication skills through writing practices.

Instructions:

1. Late assignments will not be accepted.
2. If the file is corrupt or problematic, it will be marked zero.
3. Plagiarism will never be tolerated. Plagiarism occurs when a student uses work done by someone else as if it was his or her own; however, taking the ideas from different sources and to express it in your own words will be encouraged.
4. No assignment will be accepted via e-mail.
5. The file should be in Word doc form; the font color should be preferably black and font size can be 12 Times New Roman.

Question No.1 (10)

Your Company wants to serve as trustee for the project of Social Welfare Foundation, which is working for poor and destitute. Write a letter of inquiry to the head of the foundation and ask about funding, benefits, desired results and facilities being offered to the people.

Question No.2 (5)

Correct organization of a business message is important for both the audience and the communicator? Explain.