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Friday, December 31, 2010

ENG301(Business Communication) - Assignment 3 (Fall 2010)

Business Communication-ENG301 Total Marks: 15



Objective
To assess the students' ability to write business messages.

Instructions:

No assignment will be accepted via e-mail after the due date.

Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.

Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)

Q2. Complete the following statements with the correct answers related to Business Communication. (5)

1. ----------- is the reply to a claim letter.

2. Letters written to persuade the people for purchasing your product are called -----.

3. -------- is a special committee which is assigned the duty to resolve a specific problem.

4. A sales letter begins with --------------.

5. ------------ of an organization is followed in order to write a ------------.


;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;



Example
"Your company logo here"


Thursday, December 30, 2010

Dear Customer,

Please note that on your account, there are one or more invoices currently past the 30-day due date from the date of service. These invoices are itemized below for your convenience. Please remit the past due balance of $ 0,000.00 as soon as you are able, or contact our office if you have any questions regarding these. Please keep in mind that all invoices on your account carry 30-day terms unless otherwise specified.

Invoice Number Service Date Amount Due Total

87561 04/25/2005 $ 1,393.07

87591 04/27/2005 $ 170.84 $1,563.91


We appreciate your efforts in bringing the account current.

Your business is very important to us!

Thank you,


Name

Title, company name

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